General terms and conditions
All our services are subject to the general terms and conditions of carriage drawn up by KNV Taxi Alliance, which you can download and view at the bottom of this page. We have also drawn up some additional terms and conditions to ensure our services are provided correctly:
Rates
All rates listed on the website are the total amount for up to four people.
The price per person is the total amount divided by the number of passengers.
For five or more passengers, a surcharge applies as stated on the website.
All rates listed include Dutch VAT.
You can book
or order your airport transfer yourself online using the order form on our website. You can carefully fill in all the necessary information and pay by credit card, PayPal, etc.
You can also book or order your airport transport by e-mail
You can book or order your airport transport up to 48 hours before departure.
Cancellations:
If you wish to cancel your reservation or taxi order for any reason, you can do so free of charge up to 24 hours in advance. If you have already paid before the cancellation, it will be refunded to you within 5 business days. If you cancel within the 24-hour period, you are not entitled to a refund.
Flight information:
When you order online, you are responsible for providing the correct information.
Airport Service Holland cannot verify the accuracy of all online orders and relies solely on the information provided by the passenger. Therefore, we are not liable in any way if the information entered by the passenger proves to be incorrect.
When you book by phone, Airportservice Holland is responsible for correctly processing the information provided by the passenger and has the right to verify it. Please check this information carefully when you receive your trip confirmation from us.
If you find any information in your online or telephone order that is incorrect, please report this as soon as possible, but no later than 48 hours before the start of the taxi journey, to our customer service on telephone number: 0031 85 - 800 15 22
Outward journey pickup time:
The pickup time you specified when booking your taxi online will be adhered to as much as possible. This also applies to the pickup time provided when ordering by phone. If your pickup time changes, we will notify you by phone at least 24 hours in advance. Changes to the pickup time can be implemented by the planning department to better coordinate multiple rides and ensure that all passengers arrive at the airport in time for their flights.
Pick-up time margin
When you are picked up by a taxi from Airport Service Holland, there is a margin of fifteen minutes or fifteen minutes around the specified pick-up time, i.e. 15 minutes both before and after.
Example: If you ordered the taxi at 8:00 AM, it will arrive between 7:45 AM and 8:15 AM.
We therefore kindly request that you be ready for departure at least 15 minutes before your scheduled pickup time.
If a driver is late, they will always contact you by phone to inform you of the expected pickup time. If the driver has not contacted you and you are not present 15 minutes after the scheduled pickup time, please call 085 - 800 15 22 immediately.
Luggage:
One piece of checked baggage and one piece of carry-on baggage per passenger is included.
Additional baggage is permitted, provided it is registered in advance and there is space available.
A surcharge of €25 per item may be applied for additional baggage.
Taking unusually sized baggage such as skis, surfboards, bicycles, and other items is generally not permitted unless expressly authorized by Airport Service Holland. Taking unusually sized baggage is only permitted upon consultation and for an additional fee, depending on the size and the available luggage space. Please contact our central office at: 0031 85 - 800 15 22.
Odd-size baggage also includes pets, provided they are transported in a suitable and sturdy crate. A crate falls under the category of extra baggage, for which a surcharge of €25 applies per item. Large (dog) crates have a surcharge of €50 per item.
During transport, you, as a passenger, remain responsible for your own baggage. Airport Service Holland is therefore not liable for the loss or damage of your baggage.
Strollers/buggies, etc.
All odd-size baggage, including strollers/buggies and related items, falls under the category of "odd-size baggage." See the applicable terms and conditions under the heading "Baggage."
Child seats:
Airport Service Holland does not provide child seats, Maxi-Cosi seats, booster seats, and other aids for the legal transportation of minors. You are responsible for the proper and legal transportation of any accompanying minor. If you have also booked your return trip with us, Airport Service Holland does offer the option of storing your child seats, Maxi-Cosi seats, booster seats, and other aids for you during your trip for a fee and taking them back with you for use on your return trip.
The storage fee is € 5 per item per day.
Delays en route:
Airportservice Holland cannot be held liable for delays that result in you missing your connecting flight.
However, you can rest assured that we will do everything we can to prevent this.
Delays on the road such as traffic jams, road diversions, road closures, weather influences, etc. are therefore considered force majeure.
Return trip:
If your return flight time has changed, you don't need to inform us. Airport Service Holland will use your flight number to track your flight and account for any changes. The driver who will pick you up will contact you to arrange a pick-up location and time. Normally, we always pick up passengers at Departure Hall 3, Door B.
If this differs, the driver will inform you.
For private and business travelers, it is also possible, for an additional fee, to use the STA desk at Schiphol Airport. After your flight, please report to this desk, located opposite Arrivals 4, and take a seat in the waiting area. The STA desk will inform your driver that you are ready for departure and will arrive shortly to pick you up. The maximum wait time is 30 minutes.
When arriving at airports other than Schiphol, the driver will contact you and arrange a meeting point at your discretion.
Changes to your flight number and/or return date.
Changes that directly affect your flight, such as the date and/or time of departure or arrival, or changes to flight number(s) that make tracing impossible, must be reported by phone in a timely manner. Changes before departure must be reported by phone at least 48 hours in advance at 0031 85 - 800 15 22.
If you report changes within the specified timeframe, please notify us as soon as possible by calling 085 - 800 15 22. We will assess your taxi options on a case-by-case basis. Please be aware of potential additional costs if additional resources are required. For changes due to flight delays or cancellations by the airline, you may be able to claim these costs from the airline or your travel insurance.
If you wish to inform us of changes from abroad, you can reach us by calling our telephone number supplemented with the country code for the Netherlands, namely: 0031 85 - 800 15 22
Payment for
transportation must be paid for online through the payment section of the ordering process.
Payment can be made during the ordering process on the website using credit cards, PayPal, and other.
If we haven't received your payment yet, or if you ordered your taxi by phone, you must pay the driver by debit card. All Airport Service Holland vehicles, and vehicles driving on behalf of Airport Service Holland, must be equipped with a debit card reader for payment of outstanding balances.
Prepayment or Deposit:
In exceptional circumstances, you may be asked to make a deposit or advance payment for your desired taxi service. This can happen, for example, if you order a taxi from an airport to your destination address, and we did not arrange the outward journey. It can also happen if you are a new customer and therefore not yet known to us or have not traveled with us before. A final instance where you may be asked to make a deposit or advance payment is if the total value of your desired taxi service exceeds one thousand euros.
ATTENTION:
For safety reasons and to protect our drivers, it is not possible to pay with cash, our drivers are therefore not allowed to accept cash.
For business clients only, it is also possible to pay on account by invoice.
Unless otherwise provided in these general terms and conditions, the General terms and conditions of carriage and payment for taxi transport apply, which you can download and view below.