Complaints

If you have not had a pleasant experience with our service or that of our drivers and a complaint has arisen as a result of a situation, we would like to hear from you so that we can improve our service in the future.

We therefore kindly request that you complete the form below as completely as possible so that we can process your complaint and take action where necessary.

If, after this complaints procedure, you still wish to submit your complaint to an independent organization, you can contact the Disputes Committee, to which we are affiliated.
To do this, select the taxi department and our statutory company name KTTT BV on the DC website.